The Rajasthan Moments look forward to the opportunity to work as your booking agent for your travel needs. These terms and conditions describe that when you purchase travel related services in addition to your obligations as a customer, then what are your obligations? The words “we”, “us” and “ours” reflect the Rajasthan Moments. The word “you” refers to customer who visit our website, booking our reservation or using our services.

Payment & Fees

All our trips are in Indian rupee (rupees) and if you are using an international card to pay through our online booking system (which uses PayPal) then a small percentage charge can be applied. This is due to foreign currency conversion and some PayPal transaction fees.

When we have confirmed availability, it is necessary to pay for most tours. From the following ways, you need to pay before traveling to confirm your booking:

– By paying online through our online booking system, or

– Pay by visiting our office

Cancellation Policy:

In the case of cancellation of travel / travel services due to any reasons, we should be informed about it in writing. The cancellation fee will be effective from the date received in writing, and the charges for cancellation will be as follows:

• 45 days before arrival: 10% of the tour/service cost
• 15 days before to arrival: 25% of the tour/service cost
• 07 days before arrival: 50% of travel/service cost
• 48 hours or earlier before arrival: No refund

Refund Turnaround Time:

In the case of cancellation, we will process cancellation with various service providers like Hotels, Flights etc, the processing time for the same is 3-4 working days from our end and time taken by providers to confirm the cancellation and initiate refund which may take another 5-6 working days, once we receive refunds form providers we will initiate the refund to given account or original method if possible which may take 2-3 working days from our end and time taken by receiving bank, so in total Refund Turnaround time is approximate 15-20 working days.